What is NLP?
NLP - Natural Language Processing, used in Artificial Intelligence to program chatbots to process and analyze amounts of natural language data. It focuses on the interactions between human language and computers.
What is Messaging or Interaction?
In a two-way communication with the Chatbot, the response/ request i.e. receiving a message is accounted as one interaction, regardless of the number of messages used in response.
What kinds of Payments are Accepted?
We accept payments through VISA, Mastercard and Paypal. Please contact us at email@example.com for any other payment related queries.
What is Manual Override?
When your customer asks complex questions, which the Chatbot does not comprehend, then the Chatbot can notify the Support Agent or the Customer Care Executive to answer those questions for your customers. This in case of unanswered or complex questions.
Who is an Agent or a Customer Care Executive?
It is the customer care or support assistance that you have hired who can access the system and can chat manually with your customers.
What Kind of Support do you Offer?
You can contact us or also email us for personal assistance for using the Chatbot.